erp4it

Implementing Metrics for IT Service Management

Got my reviewer's copy of  David Smith's excellent Implementing Metrics for IT Service Management. I learned a lot in reviewing it, and think I contributed a bit, especially in how section 6.5, "Administration of Metrics Data," turned out.

Question for the day: have you started to consider your IT data warehouse as separate and distinct from your CMDB?

Toastmasters Competent Communicator

 

So what does it require? I gave ten speeches:

Project One:  Ice Breaker 12-18-06
Project Two:  Peace of Mind through Mvelopes 3-19-07
Project Three:  High Tech Careers and the Myth of Offshoring 6-4-07
Project Four:  Misty Memories 8-20-07
Project Five:  A Week in Albuquerque 10-15-07
Project Six:  We're Not in Kansas Anymore 2-4-08
Project Seven:  Guns of August 3-3-08
Project Eight:  What Charlie Does for a Living 5-19-08
Project Nine:  The Wealth of Society 7-21-08
Project Ten:  Meditation on the Day's News 9-15-2008

It's been a great experience; not sure where I'm going to take it next.

-ctb