Liking what I see of the Hydrasight materials via IT-Director.com:
ITIL: It'll get fixed in the next version
My comments: Agree completely that "ITIL version 3 will simply become a more business-aligned IT operations discipline rather than ITO-wide discipline." See this debate on IT Skeptic.
Defining IT governance (before someone does it for you)
Application management remains a misnomer
A correct semantic model is essential to this definition - something I've covered in my book. The critical distinction is between Application in its guise as a service (does someone wear a pager for it?) and in its guise as software (what I call a Technology Product in my Data Architecture for IT Service Management). If you land these two aspects as conceptually distinct entities you can begin to unwind the problems they cite here.
(re)Defining IT Service Management
A question I have also had. My current (unfortunately suspended) investigations into this focused on exactly when and how the concept of "Service Management" entered the business vernacular as a recognized domain of concern; the earliest B-school journal reference I saw I think was sometime in the 1930s. I'm curious who gets credit for first stringing the terms "Information Technology" and "Service Management" together if anyone knows. ITIL v1?
Ex - Meta folks, apparently. Good work, all.
-ctb
