I have made a significant addition to the Wikipedia definition of IT service management.
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- Business intelligence for IT White Paper
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- Second edition of Architecture and Patterns for IT
- Leave the "IT" in "ITSM"
- A career update, and the future of erp4it.com
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- Wordle just for fun
- Generalizing the "Improve Service" process: emergent idea?
- A new preface
- The “business of IT”...?
Why ERP for IT?
- The next frontier of enterprise automation (click here for introduction)
This site is dedicated to the emerging subject of enterprise IT automation, otherwise called Enterprise Resource Planning for IT. This is not the automation of business process by IT; rather it is IT automating itself. If you are concerned with IT governance, enterprise architecture, metadata, application portfolio management, or IT Service Management - read on! - Subscribe to the erp4it list!
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Greatest Hits
- erp4it: Element versus enterprise configuration management
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- A Data Architecture for IT Service Management
- A simplified ERP for IT architecture
- IT portfolios, service catalogs, and enterprise architecture
- Fundamentals of integration metadata
- A story of too many tools
- A metadata rant
- CMDB Chaos and Confusion: Making Sense of the Madness
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The Book
- At last!
