ITSM Metrics Guide - erp4it

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This site is dedicated to the emerging subject of enterprise IT automation, otherwise called Enterprise Resource Planning for IT. This is not the automation of business process by IT; rather it is IT automating itself. If you are concerned with IT governance, enterprise architecture, metadata, application portfolio management, or IT Service Management - read on!
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ITSM Metrics Guide

I am looking forward to getting my copy of the new Metrics for IT Service Management.

Metrics for IT Service Management
Peter Brooks et al
ISBN 90 77212 69 8
Published by Van Haren Publishing for ITSMF-NL

Remember - metrics are information, and information is based on data...

Posted by alphasong on April 22, 2006 | Permalink

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The Book

At last!

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ERP for IT article in BI Journal
Published article in BI Journal covering the basics.
TDAN.com: A System That Manages Our Systems?
Response to David Marco. I like David, especially for adding additional proof to my thesis.

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