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The next frontier of enterprise automation (click here for introduction)
This site is dedicated to the emerging subject of enterprise IT automation, otherwise called Enterprise Resource Planning for IT. This is not the automation of business process by IT; rather it is IT automating itself. If you are concerned with IT governance, enterprise architecture, metadata, application portfolio management, or IT Service Management - read on!
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ITSM Metrics Guide

I am looking forward to getting my copy of the new Metrics for IT Service Management.

Metrics for IT Service Management
Peter Brooks et al
ISBN 90 77212 69 8
Published by Van Haren Publishing for ITSMF-NL

Remember - metrics are information, and information is based on data...

Posted by alphasong on April 22, 2006 | Permalink

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