ITIL @ U of MN; excellent config paper

The University of Minnesota (my alma mater) has developed quite a strong ITIL offering through its College of Continuing Education. This resources page includes podcasts and white papers, including a good one on configuration management by a senior Carlson Company IT manager. (Carlson is headquartered in Minnesota.) Recommended; very well structured and written. There is also an excellent discussion on ITIL metrics with a Carlson School (U of MN business school) professor.