Updated: This book is available through Amazon UK: http://www.amazon.co.uk/exec/obidos/ASIN/0201737922/itsmportal-21/026-8271473-1747613 The Guide to IT Service Management is an exhaustive compendium of much industry-leading thought on all aspects of large-scale IT management. This 800-page tome (somewhat hard to obtain in the U.S.) features over 50 in-depth articles and case studies on issues such as service lifecycle management, conceptual IT frameworks, organizational and process issues, and much more. It is one of the most comprehensive and concentrated collections of high quality IT management writings available, in a field somewhat diffuse and hard to research. Good luck finding a copy... -ctb
Recent Posts
- Agile IT Service Management: Why it's an oxymoron
- I just read one of
- Mind blowing Turing quote
- Software development is product development
- Don't miss my TDAN article
- Project good, maintenance bad? A contrarian view.
- Craig Larman discounts Critical Chain
- IT Lifecycle Value Metrics
- Quotes
- Capability & process maturity: the antithesis of Lean?
Why ERP for IT?
- The next frontier of enterprise automation (click here for introduction)
This site is dedicated to the emerging subject of enterprise IT automation, otherwise called Enterprise Resource Planning for IT. This is not the automation of business process by IT; rather it is IT automating itself. If you are concerned with IT governance, enterprise architecture, metadata, application portfolio management, or IT Service Management - read on! - Subscribe to the erp4it list!
Click to subscribe to erp4it
Greatest Hits
- erp4it: Element versus enterprise configuration management
- A value chain approach to IT
- A Data Architecture for IT Service Management
- A simplified ERP for IT architecture
- IT portfolios, service catalogs, and enterprise architecture
- Fundamentals of integration metadata
- A story of too many tools
- A metadata rant
- CMDB Chaos and Confusion: Making Sense of the Madness
« SIM, AITP, and other IT professional groups | Main | The origin of the CMM stages »
TrackBack
TrackBack URL for this entry:
http://www.typepad.com/services/trackback/6a00d8341bf8f153ef00d83520cb9c53ef
Listed below are links to weblogs that reference Guide to IT Service Management:
Comments
Recent Comments
- alfa on A Data Architecture for IT Service Management
- alphasong on Agile IT Service Management: Why it's an oxymoron
- Charles Araujo on Agile IT Service Management: Why it's an oxymoron
- alphasong on Craig Larman discounts Critical Chain
- craig larman on Craig Larman discounts Critical Chain
- alphasong on IT Lifecycle Value Metrics
- William Belding on IT Lifecycle Value Metrics
- William Belding on Mind blowing Turing quote
- Satish Padiyar on Craig Larman discounts Critical Chain
- alphasong on IT Lifecycle Value Metrics
The Book
- At last!
Whitepapers
- ERP for IT article in BI Journal
Published article in BI Journal covering the basics. - TDAN.com: A System That Manages Our Systems?
Response to David Marco. I like David, especially for adding additional proof to my thesis.
