Here is my presentation for DAMA/Wilshire 2004, on Metadata and IT Service Management.
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This site is dedicated to the emerging subject of enterprise IT automation, otherwise called Enterprise Resource Planning for IT. This is not the automation of business process by IT; rather it is IT automating itself. If you are concerned with IT governance, enterprise architecture, metadata, application portfolio management, or IT Service Management - read on! - Subscribe to the erp4it list!
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