Banging around on the ITSM portal, I came across this 800-page volume The Guide to IT Service Management Volume 1:
http://www.amazon.co.uk/exec/obidos/ASIN/0201737922/202-8480018-4832633
Notice that this is Amazon UK. I don't know why it's not available stateside. Only took a week to arrive.
Chapter 31 is the first material I have seen in an ITSM context (besides mine :-) endorsing an OMG MOF-based approach, which makes me very happy. Three profs from the University of Castilla (Spain) used MOF to define a software maintenance metamodel.
-ctb
