About Me

Charles Betz is a Senior Enterprise Architect, and lead architect for IT Service Management strategy for Wells Fargo Bank.

He is author of Architecture and Patterns for IT Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler's Children (Morgan Kaufman 2007).

He has held architect positions for Best Buy, Target, and Accenture, specializing in IT governance, ERP systems, enterprise application integration, metadata, and configuration management.

He holds a Master of Science in Software Engineering from the U of MN.

He is Foundation Certified in ITIL and an ITIL v3 reviewer.

He is an active member of the professional community, belonging to the IEEE, ACM, ITSMFand DAMA (Data Management Association).

Charlie lives in Minneapolis, Minnesota with his wife Sue and son Keane.

Standard disclaimer: This weblog represents Charlie's personal opinions only.

==Summary Curriculumn Vitae==

===Positions held===
* 06/05-Present Chief Architect for IT Service Management, U.S. Fortune 50 Corporation
* 08/02-06/05 Program Director, Enterprise Repository Services, Best Buy Corporation/Accenture
* 05/00-08/02 Information Architect, Target Corporation
* 05/98-05/00 Consultant, Accenture
* 07/96-05/98 IT Manager, College of Pharmacy, University of Minnesota

===Publications===
* "A metadata implementation for an Integration Competency Center," 2007 Global Integration Summit (presentation and paper accepted, category winner by blended vote of committee and attendee review).
* Selected reviewer, ITIL Version 3 Service Strategy volume
* Author, Architecture and Patterns for IT Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler's Children (Morgan Kaufman 2007).
* "Dependency Management: A Fundamental Challenge of IT Governance,” BMC Architecture and Governance Magazine 2:1 (February 2006).
* Contributor, Section 8.6, “Advanced Concepts in Metadata,” in Integration Competency Center: An Implementation Methodology, John Schmidt and David Lyle (Informatica, 2005)
* “Enterprise Resource Planning for Information Technology,” Enterprise Application Integration International Consortium Summit, Banff, Canada, May 2004. Awarded 3rd place prize for best conference paper.
* Popular weblog, www.erp4it.com (3000 hits/month)
* “Enterprise Resource Planning for Information Technology,” BI Journal, November 2003
* Contributor, Chapter 23, “Metadata Solution 2: An Integrated Architecture,” Metadata Solutions, Adrienne Tannenbaum (Addison-Wesley, 2002).
* ''The convergence of metadata and IT service management,'' Master’s capstone project, May 2003

===Presentations===
* "Enabling IT Service Management through Enterprise Architecture," IT Service Management Forum, Charlotte, NC, September 2007
* "Advancing IT Governance Through Enterprise Architecture," IQPC IT Governance, August 1, 2007, Chicago, IL
* "Is Enterprise Architecture Over-Reaching?," hosted panel discussion, EAC - Enterprise Architectures conference, New Orleans, March 29, 2007.
* “ITIL for Data Managers,” Wilshire Meta-Data Conference and Data Management Association International Symposium, Denver, Colorado, March 9, 2007.
* “Enable the IT Value Chain via Distributed System Architectures and Integration Patterns,” IQPC IT Governance Summit, Jan 23rd, 2007.
* “The Barefoot Cobbler’s Child: An Enterprise Architecture for IT Governance,” EAC – Enterprise Architectures Conference, October 25, 2006, San Diego, California.
* “An Enterprise Architecture for IT Service Management,” itSMF USA Regional – Minneapolis, May 17th, 2006
* “The IT Value Chain Enabled: Data and Process Perspectives,” Wilshire Meta-Data Conference and Data Management Association International Symposium, Denver, Colorado, April 27, 2006
* “Architecture and Governance Magazine Contributor’s Panel,” Troux Directions 2006, Washington, D.C., April 6, 2006
* “The Barefoot Cobbler’s Child: An Enterprise Architecture for IT Governance,” EAC – Enterprise Architectures Conference, March 21, 2006, Orlando, Florida.
* “ERP for IT,” DCI Business Process Management conference, San Diego, CA, November 8th, 2005
* “ERP for IT,” ABN Amro Architecture Community, Chicago, IL, June 29th, 2005
* “Data, Metadata, and ITIL,” Wilshire Meta-Data Conference and Data Management Association International Symposium, Orlando, Florida, May 2005
* “ERP for IT: The Grand Metadata Convergence,” Data Management Association – Minneapolis Chapter, May 18th, 2005
* “ERP for IT: The Grand Metadata Convergence,” Data Management Association – St. Louis Chapter, January 27th, 2005
* “Using Metadata to Improve IT Service Management,” October 15th, 2004, Sydney, Australia (video link)
* “Metadata and IT Service Management,” IT Service Management Forum International Symposium, Long Beach, California, September 2004
* “Enterprise Resource Planning for Information Technology,” Enterprise Application Integration International Consortium Summit, Banff, Canada, May 2004. Awarded 3rd place prize for best conference paper.
* “Metadata and IT Service Management,” Wilshire Meta-Data Conference and Data Management Association International Symposium, Los Angeles, California, May 2004
* “IT Doesn’t Matter – Metadata Does,” Enterprise Application Integration International Consortium, Twin Cities Chapter, June 13th, 2003
* “The OMG’s Modeling Standards,” Wilshire Meta-Data Conference and Data Management Association –International Symposium, May 2003
* “The OMG’s Modeling Standards,” Data Management Association – Twin Cities Chapter, 2003
* “Object Orientation Meets the Relational Database,” Data Management Association – Twin Cities, 2002

===Professional Organizations===
Association for Computing Machinery (ACM)
Data Management Association (DAMA)
Institute of Electrical and Electronics Engineers (IEEE)
IT Service Management Forum (ITSMF)
Toastmasters (Competent Communicator 9/2008)

===Scholastic record===
* Master of Science in Software Engineering, 2003, University of Minnesota. Capstone project topic: The convergence of metadata and IT service management.
* B.A. 1989, ''summa cum laude,'' Political Science, University of Minnesota
* 1988 Donald R. Zander award for Outstanding Student Leadership—the University of Minnesota’s most competitive student leadership award.